Frequently asked questions

As of right now, I only offer online classes. I do not offer any in-person classes.

Yes, of course! Everyone is welcome to attend the Weekly Chats. Invite your friends! Here is how to reserve your place in the weekly class:

Non-students: Visit the Weekly Chat page and click the session you want to attend. Follow the steps to process your payment to ensure your reservation is complete. You will receive a confirmation email with the link to the meeting.

Students: Reserve your place in the weekly chat by sending me a message in the Contact Form. Check the box "Weekly Chat." I will send you the link directly.

Things come up. Cold and flu season happens. Life is full of important meetings and unexpected events. It is always free to cancel or reschedule a class as long as notice is given more than 24 hours in advance. You can cancel or reschedule a class by call or text at +34684014725 or by email at info@convoclass.com.

But what about those days where you might have to cancel at the last minute? We understand! For that reason, we have what is called a ´hall pass´, which allows you to late cancel or reschedule a class for free!

Each month, you have an allotted number of hall passes depending plan or pack you have purchased:

Subscriptions:

Class Packs:

*1x week plans include any length of plan, as long as the 1x week in the plan name. So, the monthly plan (1x week), 3-month plan (1x week), 6-month (1x week), and School Year (1x week) plans are all part of the 1x week category. The same logic applies to 2x week plans and 3x week plans.

A class will be non-refundable if:

• No notice is given and the student is absent from the class.

• The student connects to the class, but is unable to be connected for the full 50 minutes.

• All hall passes corresponding to the student's plan have been used, and the student cancels or reschedules the class less than 24 hours before the class's start time.

• The student has not completed all the classes within the time period designated by their plan or extended the time period in order to use all the classes.

If you have any questions or concerns about this cancelation policy and how it will affect your experience, please contact us directly via call or text at +34684014725 or by email at info@convoclass.com.

Yes. Your course plan is flexible and personally designed for you! After discussing your class objectives in our first classes together, I will design a study plan to help you meet those objectives. Want to learn about how to nail an interview and also learn how to check into a hotel? Let's study both!

Congratulations! You have taken the first step and decided you want to study English. Now scheduling a class is the easy part. You have two options:

1. Send me a message with details about when you would like to have class.

2. Check my availability and reserve a class on the booking calendar.

For many of my students, it is their first time having classes online. You won't have to purchase any new equipment or download any software to start classes with me. Here are the basic requirements to be able to connect to my classes.

• SOFTWARE - You won't need to download any special software to attend the classes. All classes will take place via Google Meet, so you only need an active Gmail account to access the link and attend the class.

• INTERNET SPEED - You will need a stable internet connection in order to have class without interruptions. You can test your internet speed at https://www.speedtest.net/. The recommended speed for video conferencing is a download speed of 1.5 to 2 Mbps and an upload speed of 2 Mbps. (keep in mind, the weekly chat has more participants and will require a greater internet speed for seamless participation.)

• PHONE, TABLET, OR COMPUTER - In the classes, I often use presentations, videos, and interactive activities, so I recommend using a tablet or computer rather than a mobile phone. This is not a requirement, you absolutely can attend class on your phone, however it may affect the productivity of the class.

• HEADPHONES - Also I highly recommend using headphones in the class, as it greatly helps with accurate pronunciation.

• CAMERA AND MICROPHONE - Typically, the camera and microphone that your device is equipped with have more than enough quality to have class, so you won't have to spend any extra money on a webcam or a microphone for the class.
  

• SETTINGS AND PERMISSIONS - usually, you will have to approve the use of the microphone and camera in whatever browser you are using (Chrome, Firefox, Edge, etc.). If you are connected to the class but the video or audio doesn't appear to be working, please check your settings and permissions in the browser settings, or contact me for a step-by-step guide to help access these settings.

If you have any more questions or concerns, don't hesitate to contact me at info@classwithchelsea.com. I can offer technical support to resolve any connectivity concerns and help you troubleshoot any technical problems you may have.

I have been practicing my acting skills, but I haven't managed to perfect my accent to sound like I was born in Liverpool.

While I cannot change my accent to sound like a native Brit, I do offer a variety of videos and listening exercises to encompass a wide range of accents, including those of non-native English speakers. This trains the student to listen for a wider range of possible sounds and augments their listening comprehension across the board. I mention any differences in vocabulary there might be between British and American English regarding each specific topic as well.

Preparing for the Cambridge exam? I have many years of experience preparing students for the exam and my accent has not been a hindrance to the success of my students. On the contrary, it has been an added benefit for many of them. I assure you that with my classes you will be well prepared for each section of the exam, especially the listening section.